Policies - Aradia Fitness - Loudoun, Northern Virginia Pole Dance Studio
We at Aradia Fitness appreciate your business and want to continue to offer the quality and variety of classes that often can not be found at any other dance studio in Loudoun County. Please read the policies below that help us to continue offering our quality classes at affordable rates! Class Registration & Attendance: Pre-registration is required for any & all classes you wish to attend. Clients who pre-register are given first priority on attendance; many of our classes have limited space and walk-in clients are not guaranteed admittance to class. Classes with two (2) or less clients registered 8 hours prior to class time are subject to cancellation at management’s discretion. Please register in advance to assist us with managing our convenient schedule and small class sizes! Attendance in our Pole Dance level classes are strictly monitored for safety & liability reasons. First-time pole students MUST first attend a “Teaser” intro to pole dance class and will not be admitted to any other pole class until this is completed. To advance within our pole dance level curriculum, attendance in a minimum of six (6) classes of your current level is required. Once minimum attendance is reached, clients may undergo a “Level Up” pole assessment with their instructor to demonstrate their capability to advance to the next level. Pole students with previous pole dance experience, who are visiting Aradia Fitness for the first-time, should email us at firstname.lastname@example.org for an email consultation on the appropriate level placement. Refund Policy: All sales are final. In the event a class is missed due to illness, injury or other emergency – please contact management directly at email@example.com to discuss rescheduling your class. Expiration date extensions will not be granted, unless due to extreme emergency – expiration date forgiveness may be granted on a case-by-case basis. It is the student’s responsibility to be aware of the expiration date of classes & class packages. Late Cancel/No-Show Policy: Aradia Fitness offers a hassle-free class cancellation policy up to Eight (8) hours prior to class time. Any pre-paid class credits will then be placed back onto your account for future use. All cancellations less than eight (8) hours prior to the class will be considered a “late cancel”. Clients who register for a class but do not attend will be considered a “no show“. For both “Late cancel” and “no show” events, the following will occur: Clients with drop-in/ class packages/ sessions will have a class credit removed from their current class pass. Clients with Unlimited Membership will be assessed a $10 fee for each late cancel or no show. Students must settle any negative balances prior to attending any future classes. Thank you in advance for your consideration – your understanding of our policies allows us to continue to offer you our quality classes at affordable prices! Exceptions to this policy may be made at the discretion of the management only. Using the Waitlist Option: For your convenience, we offer a “waitlist” option for classes that are full. Clients on the waitlist may be added to class up to 2 hours before class time, in the event of any late cancelations from other registered members. Please keep in mind that signing up for the waitlist is considered committing to attend the class. Clients who are added from the waitlist to class are then held to standard attendance policies, even if added to class outside of the early cancelation window. Therefore, late cancel/no shows may apply if the client no longer wishes to attend class after being moved from the waitlist to the class registration. If a client is NOT moved from the waitlist to the class registration, no penalties will occur. Clients can manage their waitlist registration online at any time through their MindBody registration portal – if a client remains on the active waitlist, they may remove themselves from the waitlist at any time without penalty. Privacy & Class Conduct Safety and comfort are of utmost priority at Aradia Fitness. Clients are expected to be respectful and attentive in classes. Exercises should be limited to those directed by your instructor. Students who chose to attempt exercises outside those being taught in class may be asked to leave class with no refunds. At times, your instructor may not allow you to attempt a new technique… please understand this decision is for safety reasons as she may not feel comfortable spotting you or she may feel your body is not quite ready to attempt the technique. We ask that cell phones be turned off or placed on silent during class to avoid disruptions. Please keep conversations with classmates to a minimum. While we love that you are excited to see your friends in class, loud conversations are disruptive to your other classmates and may cause you to miss important instruction or exercise cues from your instructor! Video and photos are not permitted during class. After class is completed, if there is time prior to the next class, your instructor may allow you to take photos or videos if you wish. Please keep in mind that your classmates may not want to be in your photo or video – it is important to ask them first or to ensure your image does not contain others in it. Minimum attire for classes is shorts and sports bra. All intimate body parts must be covered at all times. As students progress into higher pole dance levels students should expect to wear the appropriate attire for safely executing more difficult pole techniques. Dance shoes are welcome in pole classes level Pole 2 and above – please NO street shoes! Feel free to reach out to your instructor or email us for recommendations on appropriate pole shoes for class. Shoes should have rubber soles and be free of buckles, straps and anything that may potentially damage our equipment. Students wearing inappropriate attire may be asked to leave class with no refunds given. If at any time you feel uncomfortable in class, for any reason, please let your instructor know immediately or contact us after class by email or phone. Private Party Bookings & Deposits In order to reserve your preferred date and time for a private party, we require a non-refundable deposit. The deposit will be applied towards the total cost of the party/workshop. Any other outstanding balances must be paid the day of your private event upon arrival at the studio. PLEASE NOTE: party deposits are non-refundable. We will always attempt to accommodate rescheduling the time of your party within the same day, depending on availability, with no penalty. Due to the popularity of our private parties, a $30 rescheduling fee will be required to move your event to a different date. Any private party cancellations will lose the deposit. Exceptions to this policy may be made due to extenuating circumstances at the sole discretion of the studio management. Inclement Weather Policy At any time, the studio may chose to cancel classes in the case of inclement weather/dangerous travel conditions. Should the weather forecast be calling for potentially hazardous conditions, the studio will send out an e-mail and post on social media sites as early as possible to alert students to the possibility of a cancellation. Once alerted, we will endeavor to make the call and communicate cancellations a minimum of 2 hours before the posted start time of the class. The primary method of communication with clients is by email – it is the responsibility of the client to ensure a valid is email is on their account and they have “opted-in” for studio & class notifications. Clients can also monitor our Facebook pages for up-to-date notifications (http://facebook.com/AradiaLoudoun). If the studio cancels classes due to weather, all registrations will be early-cancelled and any applicable class credits will be returned to the students’ accounts. No extensions, refunds, or credits will be given for clients with unlimited memberships. If the studio chooses to run classes and keep the studio open, but a student chooses not to travel to class at their own discretion, the student should notify the studio as soon as possible prior to class start time. Studio management may then choose to early cancel the student’s registration, at management discretion. No refunds will be provided for students who no-show or late cancel in such circumstances, without reasonable notification to management in advance. For Workshops and Parties, exceptions to the no-refund policy may be made at the discretion of management and with reasonable advance notice. These policies supersede any previously posted policies and any previously dated policies on written documents including those outlined in paper membership contracts and may be changed at any time at the discretion of Aradia Fitness Loudoun management.